Call centre Archives - Page 9 of 10 - | Noojee Contact Solutions

The false economy of outbound sales

When you’re running an outbound sales call centre, keeping an eagle eye on your operating costs is critical. With this in mind, many think it’s prudent to purchase lists and they work hard to squeeze every last drop of potential sales out of them, even if means ringing some numbers five or more times. But, the →

Contact centre software that reduces turnover

Imagine you’ve bought a new house, with dreams of living happily there for years. You start to feel part of the community, getting to know the neighbours over a few BBQs, your kids walk to school together. And then within a year, almost half the families living around you simply pack up and leave, to →

Call centre training tips for agent success

Even if your new hires are coming to you from previous call centre work, you’ll still need to train them about how your company runs. But, because not everyone comes in with the same experience, the same motivation and drive to do well, and the same learning style, as a call centre manager you’ve got to →

The how to of call centre gamification

As humans we respond well to games. It starts at an early age – airplanes are loaded with broccoli, we get gold stars for doing well in school, get achievement badges in Scouts. Even as adults a little game playing gets us through the most boring of meetings (meeting bingo anyone?) or can help us do everything →

How to slow outbound sales turnover

No matter how good or bad the relationship was, breaking up almost always hurts. And normally, even though it takes time, the recovery is the same. A few nights out with friends, a tear-jerker movie and too much ice cream helps to dull the pain, and we begin to see that we might live again. →

Raising team morale in a cold calling world

It takes real courage to work in an outbound call centre. Cold calling, appointment setting and sales – it’s an environment which can be tough on staff morale. At times we’re reminded of the lyrics to an Eminem song: He’s nervous, but on the surface he looks calm and ready to drop bombs, But he →

Motivating call centre staff in 7 ways

If you’re looking for the secret to motivating call centre staff, you should stop by Noojee any random evening during the week. There, you’re likely to find several of the team sitting around the boardroom table – clearly deeply dedicated to their work. Developers, support staff and even the sales manager can be found deep →

Starting a new call centre, part 4

Starting a new call centre: cash flow Come Little Frog Sit with me a while Watch the stream a-flow And listen to my woe   The tale of a frog With great vision in-store And cash in hand He did set his course   The stream too large His means too small His pockets did →

Starting a new call centre, part 3

Starting a new call centre: choosing call centre software I found writing this episode particularly difficult perhaps because it’s an issue that is particularly close to my heart. So let me start with a confession. I wear many hats on a day to day basis, but I started my career, some thirty years ago, as →

Starting a new call centre, part 2

OK, so its been a wee bit more than a week since part one, but I’m a very important and busy person (And no, that’s not my wife you can hear laughing in the background). So stop giving me a hard time and lets get on with Part 2. So in part one, we discussed →