April 2018 - | Noojee Contact Solutions

Apr 4

How to use the NPS calculation in your call centre

According to a Nielsen poll, 80% of people seek referrals before making a purchase, so word of mouth (online reviews or person to person conversations) are the bread and butter of a successful business. While there are a number of ways to collate customer feedback, the Net Promotor Score – or NPS calculation – is