May 2017 - | Noojee Contact Solutions

Call Centre Technology 101

It goes without saying, the ultimate goal of any call centre is to provide impeccable customer service. To the greatest number of customers in the least amount of time, with the lowest possible budget. In other words, it’s about making your customers happy while being as productive as possible. Technology can be a little overwhelming →

How an auto-dialer can save you lots of money

If you’re in the business of being productive, and managing a team that needs to make many phone calls, then you simply must get yourself a dialer. Even if you’re a one-man band, making a handful of calls each day, then an auto-dialer will save you and your agents time spent listening to the phone →

Contact Centres and the Cloud – a match made in heaven

    The Cloud. Everyone is talking about the cloud. ‘Put it in the cloud’. ‘You should use the cloud’. Do you sometimes nod and smile when people talk about this cloud, like you know what they’re talking about, when really you have a general idea but don’t really get it? How do people put →

Four Outbound Call Centre Metrics to Track for Success

    The call centre metrics you measure your outbound team against are like the lights on the runway guiding the big jumbo jet to a safe landing. Or, to be more accurate (metaphorically, that is), to guide the big jumbo jet to a perfect take off, where it will reach the heights it needs →

5 Ways to Make Outbound Calls That Count

    Everyone knows that the mantra for any manager these days is ‘do more with less’. More outbound calls with fewer staff. More sales with less training. More leads with less marketing budget. No point complaining about it, it’s the expectation of any manager in any business, so the answer is to work smarter. →