
Noojee Features
Noojee’s high performance call centre software features offer compelling capability that ensures your team is working effectively together to provide an exceptional customer experience, and exceptional sales results.
Being completely hosted means short set up times, low costs and allows your team be ready to go from anywhere at anytime.
Inbound
Call prioritisation
Prioritise your important customers across your entire call centre based on caller id, direct In dial or the caller's account status.Position in queue
Notify the caller of their position in queue and/or the estimated wait time.Screen pops
Display a caller's key details before the call is answered and pull their account details from your CRM as the agent answers a call.Customised messages
Customise the business message played to each queue, and use ad hoc messages to notify clients of specific events/incidents as required.Voicemail
Let your customers leave voicemail for agents or a group mailbox if they are unavailable.Call portability
Place calls on hold, mute, conference or transfer as you need to, to give your customers the best possible service experience.
Call prioritisation
Prioritise your important customers across your entire call centre based on caller id, direct In dial or the caller's account status.Position in queue
Notify the caller of their position in queue and/or the estimated wait time.Screen pops
Display a caller's key details before the call is answered and pull their account details from your CRM as the agent answers a call.Customised messages
Customise the business message played to each queue, and use ad hoc messages to notify clients of specific events/incidents as required.Voicemail
Let your customers leave voicemail for agents or a group mailbox if they are unavailable.Call portability
Place calls on hold, mute, conference or transfer as you need to, to give your customers the best possible service experience.Advanced call routing
Skills based routing
Intelligently route calls directly to an appropriately skilled agent every time.IVR
From simple voice menus to complex systems that interact with your database or CRM, our smart IVR solution directs your customers to the right agent to achieve first call completion.Automated queue overflow
When your main team is busy a backup team is dynamically added to the queue until service levels are restored.
Skills based routing
Intelligently route calls directly to an appropriately skilled agent every time.IVR
From simple voice menus to complex systems that interact with your database or CRM, our smart IVR solution directs your customers to the right agent to achieve first call completion.Automated queue overflow
When your main team is busy a backup team is dynamically added to the queue until service levels are restored.Outbound
Preview dialer
Check customer details and history before choosing whether or not to place the call.Predictive dialer
Reduce the idle time between calls by predicting the optimum time to dial the next number in advance so a new call connects as soon the agent finishes the previous call.Power dialer
Dial multiple numbers and connect the first call that answers.Call scripting
Use on screen scripts and objection handling to help agents handle calls effectively. Data capture tools allow any information to be edited and added to quickly.Schedule callbacks
Automatically set callbacks when there is a busy signal or no answer, and schedule customer requested callbacks to be directed to to the original agent.Outbound caller ID
Each campaign can have a different caller ID, allowing a local number to be presented which can increase the answer rate.Send followup emails and SMS
Agents can send emails or SMS with merged lead details with a single click whilst on a call.Action dispositions
Automatically trigger events to occur such as an email send or information pushed to a CRM database.Lead injector
Noojee's API lets you automatically add leads into the dialer from external sources such as a webform, allowing you to call the lead while your company is still fresh in their mind.