Inbound Call Centre Software

Noojee’s complete inbound call centre software, delivered through a single, customisable agent hub offers compelling capability that ensures your team is working effectively together, and ensures an optimum customer experience.

A powerful management interface combined with our advanced call centre technology that includes IVR, ACD, queues, screen pops and skills-based call routing, provides a level of control that elevates call centre productivity for a direct effect on your bottom line.

Advanced features let you manage your team, not the queue

Noojee’s inbound call centre software use ACD technology to allocate agents based on skill and demand, freeing you up to manage your team rather than having to micro manage every queue. Noojee’s dynamic inbound call centre software technology means that you can make changes, such as re-routing calls, changing message or agent skills at any time without interrupting your team or call flow.

Take customer service to the next level

Noojee delivers an optimised customer experience with a single customisable agent hub. This provides agents with the answers before they even answer the phone, and allows you to prioritise the calls of your most important customers across your entire inbound call centre.

Software that puts the best agent forward

Our inbound call centre software Intelligently route calls directly to the most relevant agent every time, while automated queue overflow means calls automatically pass to a backup team if your main team is busy, until service levels are restored.

Track your call centre moment by moment from anywhere, at any time

Our realtime reporting dashboard allows you to visualise all key metrics at a single glance, or drill into the detail to see the status of every staff member and the important activity in every queue, including service levels, call volumes and more.

Plays well with other systems

Noojee’s inbound call centre software integrates easily with existing business applications including customer databases or CRM, and can display a caller’s key details before the call is answered.

  • I was very impressed with the Noojee SaaS and the team implementing the solution. In a very short timeframe we went from phones that rang to a functioning call centre. This included reporting, with live statistical analysis of call queues, and most importantly the customers experience.

    — Rohan Penman, Head of Technology Adairs

Inbound Call Centre Software Features

Noojee maximises staff efficiency

Noojee improves customer service

You want the Noojee.