July 2017 - | Noojee Contact Solutions

Call Centre CX: Easy metrics to monitor satisfaction

CX is the new black. It’s definitely a buzz word, but the trendiness of it notwithstanding, it makes a lot of sense for your call centre agents to provide your customers with something more than transactional. After all, we know it costs 6 times as much to recruit a customer as it does to retain →

10 contact centre solutions to improve your productivity

No matter how effective you are as a call centre manager, often the only reward you will get for your efforts are even loftier targets to be achieved on even leaner budgets. If there is any silver (well maybe a grey-ish) lining, it’s that you’re not alone. This is the reality in not only call →

Call centre management tips- small changes with big impacts

When you want to sell your house, you’re obviously looking to get the most money into your pocket as possible. If you live in a place that’s a bit on the ‘shacky’ side (or shall we say has a lot of ‘character’), then it’s going to take a bit of work to get it to →

Battle of the Diallers- Predictive Diallers vs Power Diallers

So you want to up your productivity? Well, it’s not really a matter of wanting it at this stage, more like it had better happen, and please don’t ask for any additional budget or staff… If you manage an outbound call centre, your productivity comes from the time your agents are speaking to humans – →

The Secret to Happy Call Centre Staff

When you manage a call centre, you not only have all the usual stress of managing a team and delivering business results, but you are working in one of the highest turnover industries there is- call centre staff are dropping like flies. You go through the (frankly arduous) recruiting process, train your call centre staff →