June 2014 - | Noojee Contact Solutions

Jun 18
inbound call centre

Starting a new call centre, part 1

As Noojee is a provider of call centre systems its probably doesn’t come as a surprise to you that we encounter lots of people and organisations looking to starting a new call centre. From our conversations we see a lot of reoccurring mistakes that newbies to the industry make. As such I thought it worth


Jun 4
Call routing

Improving your call centre Net Promoter Score

The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics,