October 2016 - | Noojee Contact Solutions

A Customer Experience Strategy to build customers for life

Service is king. Service is key. Service is paramount to a business’s success. Service is… well it’s jolly important isn’t it? Obviously it is, and we’ve all been drumming this home to our customer service staff for years, and we’re right. But shift your focus back a little to look through the bigger and richer →

Outsourcing call centers overseas – which country?

Sending the front line of your customer service overseas is a big call, and one that has serious financial and productivity benefits. Once you’ve dotted your ‘I’s and crossed your ‘T’s and know that this is the way forward for you, you need to take yourself back to year 9 geography class and have a →

Call center objectives to expand your customer service reach

Your call center is offshore, you’re now operating on an international level, so it’s important your customer service expands at the same rate your business is. Having all or part of your customer service offshore enables your customers to reach someone day or night and saves you a packet load of money (your accountant is →

Set up a virtual call centre with these 11 VoIP resources

Setting up a virtual call centre is a big step for any company, especially if you don’t know what steps to take or technology to invest in. If you’re starting from the beginning – with no phone systems in place or an old PBX phone system that doesn’t link to the cloud – then the →