October 2017 - | Noojee Contact Solutions

Upskill, reskill or rehire? How to get the best call centre agents for the job.

Customer experience is hot right now. But more than just being the newest business trend, creating a good customer experience brings in actual results like higher sales values, longer lasting customer relationships and better margins. Customer experience should be front of mind for every call centre agent and their manager. In fact, it should be →

How to make customer support your competitive advantage

Back in the day, before everyone talked about ‘Start-up Mentality” and “Being Agile”, your competitive advantage was probably your ability to be quick, nimble and responsive to market changes. While the big guys slugged it out with their red tape, processes and reviews, your business could just get on with delivering great products and services →

How to improve customer experience with call blending

Running a customer support team is like riding a roller coaster. There’s ups, downs, lulls, and terrifying free falls that make you wonder if that second toasted sandwich was such a good idea. If you run a customer service team and an outbound sales team you have twice the rollercoasters to handle. And maybe that →

Call centre skills every agent should have in 2018

When a customer calls your company, more often than not they are not a happy camper. They are experiencing some sort of issue or inconvenience that makes them take time out of their day to call you to rectify it. To handle conversations with grumpy people and turn them around into a positive customer experience →

Why your call centre script shouldn’t be a sales pitch

‘Hello, <insert customer name> how are you today I’m calling to tell you about an amazing upgrade available to you for your existing <insert product name> if I could take 5 minutes of your time, I’d really appreciate it’. Click. ‘Hello?’ ‘Bueller?’ Did you know, according to a study by Walker, that customer experience will →