IVR Archives - | Noojee Contact Solutions

Aug 31

Best IVR practices for you and your customers

Done well, an IVR system is can be an effective tool for delivering better, faster and more efficient customer service. Done poorly, IVR can turn into a black hole that your customers dive in to, never to return again.   A Purdue University study discovered that 63% of consumers would stop using a company’s products after a

Jun 4
Call routing

Improving your call centre Net Promoter Score

The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics,