VOIP Archives - | Noojee Contact Solutions

Call center objectives to expand your customer service reach

Your call center is offshore, you’re now operating on an international level, so it’s important your customer service expands at the same rate your business is. Having all or part of your customer service offshore enables your customers to reach someone day or night and saves you a packet load of money (your accountant is →

Set up a virtual call centre with these 11 VoIP resources

Setting up a virtual call centre is a big step for any company, especially if you don’t know what steps to take or technology to invest in. If you’re starting from the beginning – with no phone systems in place or an old PBX phone system that doesn’t link to the cloud – then the →

How to stay connected with remote workers

Even our New Zealand bros can feel light years away when it comes to staying connected and like a team trying to get to the same business goals (rather than beating each other about the head on the rugby field)- let alone remote workers in India, the Philippines or South Africa. Figuring out how to →

How to make customers feel safe with an offshore help desk

Does the thought off an offshore help desk already give you the shivers? Does it evoke the idea of noise, chaos and unintelligible agents working cheek by jowl? Of dodgy phone reception and getting stuck in endless queues? Sadly, these are the experiences of some who’ve called an offshore call centre. They’ve called because they →

What will a virtual call center of the future look like?

With the rise of new tech innovations coming hard and fast, the virtual call center of the future is something we can all look forward to. From cloud computing to virtual technology, these tech advances are revolutionising businesses right down to the core. And for call centres this is no different. They’ve had to go from a →

Managing a call centre with a blended onshore-offshore team

When it comes to managing a call centre with a blended onshore-offshore team, what does it take to get everyone working as one? How can you get Chris from Croydon and Mary from Manila sharing the same call centre memes and campaigns? What’s the special glue to bind them together, so they understand they’re all on the →

Offshoring vs outsourcing | Who wins the debate?

When it comes to call centre offshoring vs outsourcing, you’re probably wondering is there really any difference? They both kind of sound the same, contract out to third parties, are committed to maximising efficiencies, and hell bent on reducing labour costs. They also cross paths all the time, mixing and matching, with outsourced services offshoring →

Weighing up call centre offshoring pros and cons

What are the call centre offshoring pros and cons you should be aware of before jumping into the offshore world? For some, it’s a scary thought; sending your services to a place beyond your physical reach, where you can’t just walk the floor, soak up the buzz of a bustling team, be social and stop for →

Training offshore call centers on expertise

How can you get your offshore call centers and their agents to get a grasp of what they’re selling? To buy into the ethos and spirit of your brand? And not to sound like some robotic auto-responder that’s simply relaying what they’ve been told? Finding that special mix of personality and professionalism in any call →

Getting offshoring customer service to follow the sun

Offshoring customer service can be a hot potato topic at the best of times. There’s the value judgement you have to navigate about taking roles offshore, as well as the logistical question of wondering how managing a remote part of your business can work? The modern expectation that services should be accessible, people always contactable, →