August 2016 - | Noojee Contact Solutions

Aug 30
managing a call centre

Managing a call centre with a blended onshore-offshore team

When it comes to managing a call centre with a blended onshore-offshore team, what does it take to get everyone working as one? How can you get Chris from Croydon and Mary from Manila sharing the same call centre memes and campaigns? What’s the special glue to bind them together, so they understand they’re all on the

Aug 24
offshoring vs outsourcing

Offshoring vs outsourcing | Who wins the debate?

When it comes to call centre offshoring vs outsourcing, you’re probably wondering is there really any difference? They both kind of sound the same, contract out to third parties, are committed to maximising efficiencies, and hell bent on reducing labour costs. They also cross paths all the time, mixing and matching, with outsourced services offshoring

Aug 17
offshoring pros and cons

Weighing up call centre offshoring pros and cons

What are the call centre offshoring pros and cons you should be aware of before jumping into the offshore world? For some, it’s a scary thought; sending your services to a place beyond your physical reach, where you can’t just walk the floor, soak up the buzz of a bustling team, be social and stop for

Aug 10
offshore call centers

Training offshore call centers on expertise

How can you get your offshore call centers and their agents to get a grasp of what they’re selling? To buy into the ethos and spirit of your brand? And not to sound like some robotic auto-responder that’s simply relaying what they’ve been told? Finding that special mix of personality and professionalism in any call

Aug 2
offshoring customer support

Getting offshoring customer service to follow the sun

Offshoring customer service can be a hot potato topic at the best of times. There’s the value judgement you have to navigate about taking roles offshore, as well as the logistical question of wondering how managing a remote part of your business can work? The modern expectation that services should be accessible, people always contactable,