outsourcing Archives - | Noojee Contact Solutions

Managing a call centre with a blended onshore-offshore team

When it comes to managing a call centre with a blended onshore-offshore team, what does it take to get everyone working as one? How can you get Chris from Croydon and Mary from Manila sharing the same call centre memes and campaigns? What’s the special glue to bind them together, so they understand they’re all on the →

Offshoring vs outsourcing | Who wins the debate?

When it comes to call centre offshoring vs outsourcing, you’re probably wondering is there really any difference? They both kind of sound the same, contract out to third parties, are committed to maximising efficiencies, and hell bent on reducing labour costs. They also cross paths all the time, mixing and matching, with outsourced services offshoring →