November 2017 - | Noojee Contact Solutions

Call centre technology to make your team smarter

With the ever-increasing pressure to improve customer support and increase first call resolution rates you may find yourself wishing your staff… how should we put this… knew more. There is an expectation from customers that when they call your call centre, the agent at the other end will know everything there is to know about →

What kind of call centre manager are you?

Have you ever been sucked into the deep twisty world of the BuzzFeed Quiz? It’s like falling down the rabbit hole. You start one and then three days later you wake up to find out who your celebrity bridesmaid should be (who is Gigi Hadid?), what your orc name is (Ur-Dag War-born) and what type →

Tips for creating an unbeatable knowledge centre

Your customers are getting smarter and they’re getting better at self-service. If they have a problem with your product or service they’ll look for solutions from their friends, social media or a forum long before they even consider calling your contact centre. This means that when they do finally call your agents it’s about the →

How to scale your contact centre sustainably

As Dr Seuss would say “Congratulations! Today is your day, you’re off to great places, you’re off and away.” Your business is growing. You’re pulling in more customers or clients than you’ve ever had before. Of course with the increase in numbers comes an increase in your contact centre requirements. You need more sales calls →