February 2018 - | Noojee Contact Solutions
Customer service techniques that keep staff and customers happy
Are you struggling to get your team to perform, or even to care about what they are doing? A call centre agent may have the impression that the customer is always right, and that to deliver good service they simply have to say yes to everything the customer says. And yet, fenced in with business →
Greater staff engagement in the contact centre that flows through your whole business.
Imagine you’re really, really good at basketball. Good enough to shoot a 3 pointer in the dying seconds of a match to win the game for your team. What a feeling, knowing you’ve won the game. But imagine if you knew that with that shot, you just put your team into the finals, something that →
Using customer interaction in the call centre to transform your entire business
Having a killer product or service or a strong supply chain used to be enough to keep a business firing on all cylinders. But as products increasingly become commodities, and more businesses adopt technology that makes the operations part of their business easier to manage, it’s pretty tricky for a business to stand out and grow →