staff motivation Archives - | Noojee Contact Solutions

Greater staff engagement in the contact centre that flows through your whole business.

Imagine you’re really, really good at basketball. Good enough to shoot a 3 pointer in the dying seconds of a match to win the game for your team. What a feeling, knowing you’ve won the game. But imagine if you knew that with that shot, you just put your team into the finals, something that →

Your org chart may be holding your client service experience back

What do your org chart, your seat belt and your fear of commitment all have in common? They may all be holding you back. Your seatbelt’s a no brainer, and we’ll leave your fear of commitment to the professionals. But if you want to keep your clients, research shows service remains key: 89% of people who experience →

Boosting call centre performance through morale

Looking to improve the performance and sales results of your outbound team? But, here’s the catch. You can’t spend more any more money, or hire anyone new. Without these levers to pull, you may feel like there’s not much more you can do. But surprisingly the motivation of your staff can play a key role in →