June 2017 - | Noojee Contact Solutions
6 Ways to Boost Your Outbound Call Centre’s Productivity… Today.
Balancing the expectations of your customers with the motivation and happiness of your agents – while hitting your targets – can be crazy. Forget about developing your own skills and management techniques, you’re way too busy firefighting, running reports, delivering said reports to management, and recruiting for staff that continuously leave on you. The job →
Using call centre skills to get what you need
Remember phone calls? They used to be the way people communicated most of the time. If you had a question to ask, you picked up the phone and called the person from whom you needed an answer. Crazy, right? Pre-texting, Facebook messaging, email, WhatsApp. All these communication options mean few people are having actual conversations. →
Workforce Management: the Secret Sauce of Success
Workforce management can be a major time sucking force in the life of a Call Centre Manager. It can also cause a huge amount of stress, as inflexible rosters or work conditions that don’t suit your agents are leading reasons for attrition. The time your agents stay with you is often fleeting for many reasons. →