offshore call centers Archives - | Noojee Contact Solutions
Aug 17
Weighing up call centre offshoring pros and cons
Alix Edquist
Posted In: Call centre, Inbound, Outbound, VOIP
What are the call centre offshoring pros and cons you should be aware of before jumping into the offshore world? For some, it’s a scary thought; sending your services to a place beyond your physical reach, where you can’t just walk the floor, soak up the buzz of a bustling team, be social and stop for →
Aug 10
Training offshore call centers on expertise
Alix Edquist
Posted In: Call centre, Inbound, Outbound, VOIP
How can you get your offshore call centers and their agents to get a grasp of what they’re selling? To buy into the ethos and spirit of your brand? And not to sound like some robotic auto-responder that’s simply relaying what they’ve been told? Finding that special mix of personality and professionalism in any call →
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