Inbound Archives - | Noojee Contact Solutions

Mar 13
call centre script

Why to drop the call centre script and get your agents really talking.

‘Hello sir/madam how are you today I’m calling to help you save money on x it’s a great opportunity would this be something you would be interested in? …click.’ When someone is reading a call centre script, it’s just blatantly obvious, don’t you think? It’s like watching a movie with terrible actors. All you can think


Jul 8

Noojee PBX 4.0 released

It’s finally here! It’s been a long journey, but Noojee PBX 4.0 has finally arrived. The 4.0 release is a refresh of almost every part of our product range including core PBX functionality, our predictive dialer, in bound, skills, routes, IVR and queues etc. With a few exceptions, which will be dealt with in 4.1,


Jun 4
Call routing

Improving your call centre Net Promoter Score

The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics,