Inbound Archives - | Noojee Contact Solutions

Why to drop the call centre script and get your agents really talking.

‘Hello sir/madam how are you today I’m calling to help you save money on x it’s a great opportunity would this be something you would be interested in? …click.’ When someone is reading a call centre script, it’s just blatantly obvious, don’t you think? It’s like watching a movie with terrible actors. All you can think →

Noojee PBX 4.0 released

It’s finally here! It’s been a long journey, but Noojee PBX 4.0 has finally arrived. The 4.0 release is a refresh of almost every part of our product range including core PBX functionality, our predictive dialer, in bound, skills, routes, IVR and queues etc. With a few exceptions, which will be dealt with in 4.1, →

Improving your call centre Net Promoter Score

The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics, →