Call centre Archives - Page 10 of 10 - | Noojee Contact Solutions
Starting a new call centre, part 1
As Noojee is a provider of call centre systems its probably doesn’t come as a surprise to you that we encounter lots of people and organisations looking to starting a new call centre. From our conversations we see a lot of reoccurring mistakes that newbies to the industry make. As such I thought it worth →
Improving your call centre Net Promoter Score
The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics, →
My outbound dialer burns for me
I’ve had the same conversation many times over, where contact centre managers complain that outbound dialers burn their leads. Firstly we perhaps should stop and provide a definition of what it means to burn a lead as it is a term that is thrown around a lot and used in a very loose manner. So →
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