Motivation Archives - | Noojee Contact Solutions

Mar 24

Handling sales call rejection

It may be a cliché breakup line – but as far as call centre agents go, they certainly deal with a lot of “It’s not you, it’s me.” Sales call rejection handling isn’t easy for anyone, especially when it happens on such a frequent basis – in many cases several times an hour. Your agents

Feb 22
call centre gamification

The how to of call centre gamification

As humans we respond well to games. It starts at an early age – airplanes are loaded with broccoli, we get gold stars for doing well in school, get achievement badges in Scouts. Even as adults a little game playing gets us through the most boring of meetings (meeting bingo anyone?) or can help us do everything

Feb 12

How to slow outbound sales turnover

No matter how good or bad the relationship was, breaking up almost always hurts. And normally, even though it takes time, the recovery is the same. A few nights out with friends, a tear-jerker movie and too much ice cream helps to dull the pain, and we begin to see that we might live again.

Feb 3

Raising team morale in a cold calling world

It takes real courage to work in an outbound call centre. Cold calling, appointment setting and sales – it’s an environment which can be tough on staff morale. At times we’re reminded of the lyrics to an Eminem song: He’s nervous, but on the surface he looks calm and ready to drop bombs, But he