Call centre Archives - Page 8 of 10 - | Noojee Contact Solutions

Hosted PBX | The call center phone systems game changer

What is it about Hosted PBX call center phone systems that make it such a game changer, especially for small business? Hosted PBX takes VoIP one step further, making calling more affordable, accessible, maintenance free, with limitless scaling, and seamless integration to powerful call centre software. And this is a huge new deal for small business. →

5 call center training tips for sales objections

For any call centre manager, managing an outbound sales team is all about giving your agents a sense of purpose and control, even when it comes to sales objections. Let’s be honest, objections land like a lead balloon in any conversation and can impact the confidence of even the best sales agents. That’s why prepping →

7 reasons you should use a Hosted VoIP call center

Where VoIP has taken telephony online, the Hosted VoIP call center has gone one step further and given full control back to call centre managers and their teams, offering powerful contact centre software that automates a whole range of manual processes and streamlines operations. Cheaper, faster and easier to use, here’s a great infographic with 7 compelling reasons why →

4 call center metrics for outbound sales success

Call center metrics are the specks, flakes and nuggets of gold that reveal the real truth about your call centre. Visually everything may look ok, your agents are busy looking busy, calls are being made, everyone’s looking engaged, even Doug’s off his Facebook, and to you this looks like success. A happy, energised and productive →

Telemarketing scripts: 6 tweaks to convert more leads

Have you ever stopped to analyse your telemarketing scripts to see the value they are really giving to your outbound team’s success? Having leads is one thing, but having a powerful telemarketing scripts that can communicate, empathise and connect with your customers is another. And it’s an important component in lead conversion. In the scheme →

7 time-wasters call center software stamps out

For an outbound call center being time-efficient is a hard thing to achieve if you don’t have powerful call center software by your side. Countless minutes are taken up prepping for calls, manual dialling, accessing the right information, processing leads, updating customer details, scheduling call backs and more. But what if all of these tasks were →

Call center improvement strategies that slay sales

So it’s a fresh week and you come bounding in to work, energetically after a great weekend, and determined to carry this enthusiam through the week. Full of inspiration you decide it’s time to shake things up, to FINALLY GET STUFF DONE. Clean sheet of paper in front of you, you’re ready to compile your list of →

3 call center management habits that breed success

Have you ever had the chance to analyse how call center management habits influence your outbound team’s success? Most haven’t, and it’s often for the same reasons – too busy, not enough time, too many queues to manage, and the list goes on – however, not stopping and analysing this could come at a huge →

The do’s and don’t’s of using call centre software

Call centre software – in an ideal world it should be plug in and play. And while you may need to fine tune its integration with your existing systems, in a lot of cases that’s not where the learning curve exists. In fact getting the right call centre software in place may actually be the →

Handling sales call rejection

It may be a cliché breakup line – but as far as call centre agents go, they certainly deal with a lot of “It’s not you, it’s me.” Sales call rejection handling isn’t easy for anyone, especially when it happens on such a frequent basis – in many cases several times an hour. Your agents →