Contact centre Archives - | Noojee Contact Solutions

May 23
Call center metrics

4 call center metrics for outbound sales success

Call center metrics are the specks, flakes and nuggets of gold that reveal the real truth about your call centre. Visually everything may look ok, your agents are busy looking busy, calls are being made, everyone’s looking engaged, even Doug’s off his Facebook, and to you this looks like success. A happy, energised and productive

May 3
call center improvement strategies

Call center improvement strategies that slay sales

So it’s a fresh week and you come bounding in to work, energetically after a great weekend, and determined to carry this enthusiam through the week. Full of inspiration you decide it’s time to shake things up, to FINALLY GET STUFF DONE. Clean sheet of paper in front of you, you’re ready to compile your list of

May 14
outbound call centre

My outbound dialer burns for me

I’ve had the same conversation many times over, where contact centre managers complain that outbound dialers burn their leads. Firstly we perhaps should stop and provide a definition of what it means to burn a lead as it is a term that is thrown around a lot and used in a very loose manner. So