Call centre Archives - | Noojee Contact Solutions

Jun 15
call center phone systems

Hosted PBX | The call center phone systems game changer

What is it about Hosted PBX call center phone systems that make it such a game changer, especially for small business? Hosted PBX takes VoIP one step further, making calling more affordable, accessible, maintenance free, with limitless scaling, and seamless integration to powerful call centre software. And this is a huge new deal for small business.


Jun 7
call center training tips

5 call center training tips for sales objections

For any call centre manager, managing an outbound sales team is all about giving your agents a sense of purpose and control, even when it comes to sales objections. Let’s be honest, objections land like a lead balloon in any conversation and can impact the confidence of even the best sales agents. That’s why prepping


Jun 2
Hosted voip call center

7 reasons you should use a Hosted VoIP call center

Where VoIP has taken telephony online, the Hosted VoIP call center has gone one step further and given full control back to call centre managers and their teams, offering powerful contact centre software that automates a whole range of manual processes and streamlines operations. Cheaper, faster and easier to use, here’s a great infographic with 7 compelling reasons why


May 23
Call center metrics

4 call center metrics for outbound sales success

Call center metrics are the specks, flakes and nuggets of gold that reveal the real truth about your call centre. Visually everything may look ok, your agents are busy looking busy, calls are being made, everyone’s looking engaged, even Doug’s off his Facebook, and to you this looks like success. A happy, energised and productive


May 11
Call center software outbound

7 time-wasters call center software stamps out

For an outbound call center being time-efficient is a hard thing to achieve if you don’t have powerful call center software by your side. Countless minutes are taken up prepping for calls, manual dialling, accessing the right information, processing leads, updating customer details, scheduling call backs and more. But what if all of these tasks were


Dec 17

Starting a new call centre, part 4

Starting a new call centre: cash flow Come Little Frog Sit with me a while Watch the stream a-flow And listen to my woe   The tale of a frog With great vision in-store And cash in hand He did set his course   The stream too large His means too small His pockets did


Jul 14

Starting a new call centre, part 2

OK, so its been a wee bit more than a week since part one, but I’m a very important and busy person (And no, that’s not my wife you can hear laughing in the background). So stop giving me a hard time and lets get on with Part 2. So in part one, we discussed


Jun 18
inbound call centre

Starting a new call centre, part 1

As Noojee is a provider of call centre systems its probably doesn’t come as a surprise to you that we encounter lots of people and organisations looking to starting a new call centre. From our conversations we see a lot of reoccurring mistakes that newbies to the industry make. As such I thought it worth


May 14
outbound call centre

My outbound dialer burns for me

I’ve had the same conversation many times over, where contact centre managers complain that outbound dialers burn their leads. Firstly we perhaps should stop and provide a definition of what it means to burn a lead as it is a term that is thrown around a lot and used in a very loose manner. So