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Call centre automation – the best thing since sliced bread

Where would we be without automation? Just imagine, even getting to work would be a chore. We’d be forever sleeping in (whoops, no alarms) and eating burnt toast rather than it popping up when done. And quite frankly, we’ve all got better things to be doing than washing loads of clothes and dishes by hand. In just the →

The false economy of outbound sales

When you’re running an outbound sales call centre, keeping an eagle eye on your operating costs is critical. With this in mind, many think it’s prudent to purchase lists and they work hard to squeeze every last drop of potential sales out of them, even if means ringing some numbers five or more times. But, the →