Chat Archives - | Noojee Contact Solutions

5 tips for empowering call centre operators

Your call centre operators are the face (or voice) of your whole customer service operation. They get it all, from simple enquiries to angry complaints. Increasingly both these types of calls are getting more complicated. With access to your website, online forums and social media, customers can find the easy answers online, it’s the hard stuff →

Contact centre software that reduces turnover

Imagine you’ve bought a new house, with dreams of living happily there for years. You start to feel part of the community, getting to know the neighbours over a few BBQs, your kids walk to school together. And then within a year, almost half the families living around you simply pack up and leave, to →