Lead management Archives - | Noojee Contact Solutions
May 21
Understanding answer machine detection (AMD)
Brett Sutton
Posted In: Outbound
Almost every technology solution promises some type of ‘silver bullet’ that will fix all of your problems. In the contact centre industry the silver bullet is supposed to be Answering Machine Detection (AMD). Particularly with the proliferation of mobile phones, contact centres have to deal with lots of answering machines. Agents of course only want →
Recent Comments