CWA operates an outbound Call Centre with over 100 agents. Noojee have been providing support since 2002. The services and systems provided by Noojee are a critical part of CWA’s operation and provide us with significant productivity advantages.
I was very impressed with the Noojee SaaS and the team implementing the solution. In a very short timeframe we went from phones that rang to a functioning call centre. This included reporting, with live statistical analysis of call queues, and most importantly the customers experience.
Installing Noojee’s Call Centre Suite has delivered savings in reduced wage costs and reduced call handling times through smart integration with our IT systems.
We had a nightmare experience with a dialer solution for two years – then along came Noojee. Junking our old dialer and installing Noojee was one of the best business decisions I have made.
We have increased productivity and have a lot more information at our fingertips to help with management of our team. Noojee is head and shoulders above the competitors we reviewed, and this was proven on implementation and with our day-to-day operations.