Keep your ship on an even keel.
See how the right contact centre technology can help you manage wild storms, struggling sailors and big waves - all in real-time.
Ahoy there, Captain.
We know there's no point in finding out tomorrow what you needed to do today. That's why our focus is always on giving you the tools you need to respond in an instant to keep your ship on course, and your crew safe, happy and productive.
Live monitor every call along with detailed metrics such as service levels, abandonment rates, wait times, calls in queue, agents status and more.
Automated queue overflow dynamically adds a backup team to the queue during busy periods until service levels are restored.
Make instant changes, such as re-routing calls, changing message or agent skills at any time, without interrupting your team or call flow.
Automated roster setting and reporting will free up your time to focus on people
Instant chat and screen pops arm your agents with the right information so they have the answers before they even start the call.
Improve without slows down by automating common actions, previewing screen layouts and testing scripts before you go live
You want the Noojee.