Outbound Archives - Page 7 of 7 - | Noojee Contact Solutions

Raising team morale in a cold calling world

It takes real courage to work in an outbound call centre. Cold calling, appointment setting and sales – it’s an environment which can be tough on staff morale. At times we’re reminded of the lyrics to an Eminem song: He’s nervous, but on the surface he looks calm and ready to drop bombs, But he →

Motivating call centre staff in 7 ways

If you’re looking for the secret to motivating call centre staff, you should stop by Noojee any random evening during the week. There, you’re likely to find several of the team sitting around the boardroom table – clearly deeply dedicated to their work. Developers, support staff and even the sales manager can be found deep →

Understanding answer machine detection (AMD)

Almost every technology solution promises some type of ‘silver bullet’ that will fix all of your problems. In the contact centre industry the silver bullet is supposed to be Answering Machine Detection (AMD). Particularly with the proliferation of mobile phones, contact centres have to deal with lots of answering machines. Agents of course only want →

My outbound dialer burns for me

I’ve had the same conversation many times over, where contact centre managers complain that outbound dialers burn their leads. Firstly we perhaps should stop and provide a definition of what it means to burn a lead as it is a term that is thrown around a lot and used in a very loose manner. So →