Outbound Archives - Page 3 of 7 - | Noojee Contact Solutions

5 Ways to Make Outbound Calls That Count

    Everyone knows that the mantra for any manager these days is ‘do more with less’. More outbound calls with fewer staff. More sales with less training. More leads with less marketing budget. No point complaining about it, it’s the expectation of any manager in any business, so the answer is to work smarter. →

Outbound Sales – 10 Ways to Close the Deal

    Outbound Sales is a critical part of any business wanting to bring in the leads, however it can also be the most daunting, gut-wrenching, soul-destroying part of a salesperson’s job. Let’s face it, it involves rejection, and a lot of it. If you manage a sales team who need to close deals, this →

5 Ways to Drive Customer Retention

Did you know it costs a company 6-7 times more to acquire a customer than to retain them, according to research conducted by Bain & Company? Returning customers also spend more than new ones. McKinsey & Company reckon ecommerce spend for new customers is on average $24.50, compared with $52.50 for repeat customers. This is interesting, given →

Call Centre Security- Looking After Your Customer’s Data

So I’m sure we all heard in the news last week that offshore call centre agents are selling the personal customer data of some of the big telco’s for a nominal price (by Australian standards). Scary stuff- your customers trust that their data is safe with your company, and the slightest inkling that your call →

Big Data and Customer Experience

Big Data. What is it? Well it’s data that is Big, silly. Like really, really big, and getting bigger every day. Mountains of information on your customers or people who look a lot like your customers (they just haven’t seen the light yet). It can help you understand them to help you have really have →

Customer Experience Recruitment

Customer Experience is a rich new way of thinking about your customers, and seeing them beyond the traditional, transactional Customer Service approach. Customer Experience treats your customers like long term partners, soul mates who will never leave your side. Blood brothers who will walk through life side by side with you. Ok, you just want →

10 Tips to make a Call Centre Manager’s Life Easier

Managing a call centre can be hard yakka. Depressing levels of staff turnover, customers who demand instant resolution no matter the time of day or night, money wasted on dead time. It’s hard keeping all your balls in the air and still find the time to mentor and coach your agents so they want to →

A Customer Experience Strategy to build customers for life

Service is king. Service is key. Service is paramount to a business’s success. Service is… well it’s jolly important isn’t it? Obviously it is, and we’ve all been drumming this home to our customer service staff for years, and we’re right. But shift your focus back a little to look through the bigger and richer →

Outsourcing call centers overseas – which country?

Sending the front line of your customer service overseas is a big call, and one that has serious financial and productivity benefits. Once you’ve dotted your ‘I’s and crossed your ‘T’s and know that this is the way forward for you, you need to take yourself back to year 9 geography class and have a →

Call center objectives to expand your customer service reach

Your call center is offshore, you’re now operating on an international level, so it’s important your customer service expands at the same rate your business is. Having all or part of your customer service offshore enables your customers to reach someone day or night and saves you a packet load of money (your accountant is →