Inbound Archives - Page 6 of 6 - | Noojee Contact Solutions

Sep 14
offshore help desk

How to make customers feel safe with an offshore help desk

Does the thought off an offshore help desk already give you the shivers? Does it evoke the idea of noise, chaos and unintelligible agents working cheek by jowl? Of dodgy phone reception and getting stuck in endless queues? Sadly, these are the experiences of some who’ve called an offshore call centre. They’ve called because they


Sep 6
virtual call center

What will a virtual call center of the future look like?

With the rise of new tech innovations coming hard and fast, the virtual call center of the future is something we can all look forward to. From cloud computing to virtual technology, these tech advances are revolutionising businesses right down to the core. And for call centres this is no different. They’ve had to go from a


Aug 30
managing a call centre

Managing a call centre with a blended onshore-offshore team

When it comes to managing a call centre with a blended onshore-offshore team, what does it take to get everyone working as one? How can you get Chris from Croydon and Mary from Manila sharing the same call centre memes and campaigns? What’s the special glue to bind them together, so they understand they’re all on the


Aug 24
offshoring vs outsourcing

Offshoring vs outsourcing | Who wins the debate?

When it comes to call centre offshoring vs outsourcing, you’re probably wondering is there really any difference? They both kind of sound the same, contract out to third parties, are committed to maximising efficiencies, and hell bent on reducing labour costs. They also cross paths all the time, mixing and matching, with outsourced services offshoring


Aug 17
offshoring pros and cons

Weighing up call centre offshoring pros and cons

What are the call centre offshoring pros and cons you should be aware of before jumping into the offshore world? For some, it’s a scary thought; sending your services to a place beyond your physical reach, where you can’t just walk the floor, soak up the buzz of a bustling team, be social and stop for


Aug 10
offshore call centers

Training offshore call centers on expertise

How can you get your offshore call centers and their agents to get a grasp of what they’re selling? To buy into the ethos and spirit of your brand? And not to sound like some robotic auto-responder that’s simply relaying what they’ve been told? Finding that special mix of personality and professionalism in any call


Jun 4
Call routing

Improving your call centre Net Promoter Score

The latest acronym to do the rounds of the Contact Centre industry is NPS or Net Promoter Score. In English, it’s simply a measure of how likely one of your customers is to recommend your business to a friend or colleague. Whilst I’m not entirely convinced that its the holy grail of contact centre metrics,