Call centre Archives - Page 3 of 10 - | Noojee Contact Solutions

Aug 14

Is a ChatBot the fast track to great customer experience?

ChatBots. They’re those magical creatures that can take care of your customers 24 hours a day, don’t require a salary and can talk to thousands of people at once. What’s not to love? But when customers are serviced by a program, not a human can they expect a faster, more satisfying experience? Or does the


Jul 16
call centre management bike winning

Call centre management tips- small changes with big impacts

When you want to sell your house, you’re obviously looking to get the most money into your pocket as possible. If you live in a place that’s a bit on the ‘shacky’ side (or shall we say has a lot of ‘character’), then it’s going to take a bit of work to get it to


Jul 2
Happy smiley faces of call centre staff

The Secret to Happy Call Centre Staff

When you manage a call centre, you not only have all the usual stress of managing a team and delivering business results, but you are working in one of the highest turnover industries there is- call centre staff are dropping like flies. You go through the (frankly arduous) recruiting process, train your call centre staff


Jun 18

6 Ways to Boost Your Outbound Call Centre’s Productivity… Today.

Balancing the expectations of your customers with the motivation and happiness of your agents – while hitting your targets – can be crazy. Forget about developing your own skills and management techniques, you’re way too busy firefighting, running reports, delivering said reports to management, and recruiting for staff that continuously leave on you. The job


Jun 14

Using call centre skills to get what you need

Remember phone calls? They used to be the way people communicated most of the time. If you had a question to ask, you picked up the phone and called the person from whom you needed an answer. Crazy, right? Pre-texting, Facebook messaging, email, WhatsApp. All these communication options mean few people are having actual conversations.


Jun 4

Workforce Management: the Secret Sauce of Success

Workforce management can be a major time sucking force in the life of a Call Centre Manager. It can also cause a huge amount of stress, as inflexible rosters or work conditions that don’t suit your agents are leading reasons for attrition. The time your agents stay with you is often fleeting for many reasons.


May 30
Call centre technology 101 blackboard

Call Centre Technology 101

It goes without saying, the ultimate goal of any call centre is to provide impeccable customer service. To the greatest number of customers in the least amount of time, with the lowest possible budget. In other words, it’s about making your customers happy while being as productive as possible. Technology can be a little overwhelming


May 18

Contact Centres and the Cloud – a match made in heaven

    The Cloud. Everyone is talking about the cloud. ‘Put it in the cloud’. ‘You should use the cloud’. Do you sometimes nod and smile when people talk about this cloud, like you know what they’re talking about, when really you have a general idea but don’t really get it? How do people put


May 9
call centre metrics

Four Outbound Call Centre Metrics to Track for Success

    The call centre metrics you measure your outbound team against are like the lights on the runway guiding the big jumbo jet to a safe landing. Or, to be more accurate (metaphorically, that is), to guide the big jumbo jet to a perfect take off, where it will reach the heights it needs


May 3

5 Ways to Make Outbound Calls That Count

    Everyone knows that the mantra for any manager these days is ‘do more with less’. More outbound calls with fewer staff. More sales with less training. More leads with less marketing budget. No point complaining about it, it’s the expectation of any manager in any business, so the answer is to work smarter.