Unified Communications

Voice Over IP (VoIP). Noojee PBX supports 4 kinds of VoIP; SIP, IAX, H.323 and Skype.

Y

Y

Y (excluding Skype)

Skype

Conferencing

Y

Y

Y

Queues

Y

Y

Y

Fax

Y

Y

Y

Voicemail delivered as Email

Y

Y

Y

Extensions

Office and Call Centre provide unlimited extension

Y

Y

Y

Provisioning Automated configuration of handsets

25 incl.

25 incl.

Upgradeable to unlimited

Upgraded

IP Phone / ATA extensions Added extensions as you need them using VoIP handsets, softphones or traditional analog phones via an ATA.

unlimited

unlimited

Y

Analog Phone Extensions Noojee PBX also supports traditional analog handsets connected via a channel bank to support from 4 to 1000 handsets.

Unlimited

Unlimited

N

Queue Extensions Easily add accounts and extensions to an unlimited number of queues.

Y

Y

Y

Y

Permissions control what elements of the Web UI each user has access to using standard Role based permissions.

Y

Y

Y

Upgraded

2,3,4,5 & 6 digit extensions Noojee PBX gives complete flexibility over extension number.

Y

Y

Y

Y

Whitepages

Built-in Phone book

Y

Y

Y

Upgraded

Click to dial Extensions, mobiles and landlines

Y

Y

Y

Google Map lookup on address

Y

Y

Y

Y

Export Phone Book entries

Y

Y

Y

Y

Import Phone Book entries

Y

Y

Y

Y

Caller ID If the callers caller id is listed in the whitepages then the name is displayed on the Handset

Y

Y

Y

Y

Calling Methods

VoIP Noojee PBX supports Voice over IP using SIP, IAX, H.323 and now Skype

Y

Y

Y

Upgraded

Analog Phone lines Noojee PBX is available with analog cards or external channel banks to handle from 4 to 1000 analog extensions.

Y

Y

N

E1 (ISDN/PRI/BRI) Noojee PBX is available with cards which support 1,2 or 4 or 8 in PRI ports and 4 or 8 BRI ports.

Y

Y

N

Multi-site support Multiple Noojee PBX's can be connected to together to enable free calls between sites, load sharing and time shifting.

Y

Y

N

Call Control

Hold Place calls on hold with built-in music on hold.

Y

Y

Y

Blind Transfer Transfer a call without having to talk to the recipient of the transfer.

Y

Y

Y

Attended Transfer Allows you to announce the caller to the transfer recipient before putting the call through.

Y

Y

Y

Call Parking Park a call on a virtual extension (e.g. 700). The call can then be picked up from any extensions by dialling the virtual extensions (e.g. 700).

Y

Y

Y

Do Not Disturb Stop your phone from ringing by pressing the DND (Do not Disturb) button.

Y

Y

Y

Reject Calls Press the reject button to send calls to your voice mail.

Y

Y

Y

Direct and Group Pickup Answer a call ringing on some else's phone.

Y

Y

Y

Ad Hoc Recording Record any conversation and the recording appears in your voicemail or email inbox.

Y

Y

Y

Y

Noojee Receptionist

Phone Book Built-in Phone book linked directly to Noojee's Whitepages.

Y

Y

N

Y

Phone Status View the status of each phone (Ring, Busy, Idle).

Y

Y

N

Paging Page one or more extensions

Y

Y

N

Join two Calls Reception can directly connect two callers.

Y

Y

N

Support for Multiple Receptionists

Y

Y

N

Resilient Operation Keep taking calls even if the receptionist PC crashes

Y

Y

N

Y

Do Not Disturb View the DND status of a handsets

Y

Y

N

Y

Assisted Transfer Establish a three conference to introduce the parties and then exit to take the next call.

Y

Y

N

Caller ID Displays caller ID and the callers name (if present in Phone Book.

Y

Y

N

Y

Transfer to voicemail Reception can directly transfer calls to a voicemail box.

Y

Y

N

Noojee Vision

Queue Login/Logut Login to queues via a web 2.0 interface

N

Y

Y

Y

Queue Status View real-time queue status information for each queue a user is logged into.

N

Y

Y

Y

Virtual Login Login to any handset to take queued calls.

N

Y

Y

Y

Queue Pause/Unpause Agents can pause/unpause themselves on each queue they are a member of.

N

Y

Y

Y

Skills based Login Agents are automatically logged into any skills based queues for which they have the required skill.

N

Y

Y

Y

Service Level Monitoring Agents can see the Service Level achieved on each queue they are a member of.

N

Y

Y

Y

Noojee Click

Noojee Click Provides click to dial for any phone number on any web pages. Requires firefox.

Y

Y

N

Y

Noojee Answer Bar

Screen Pops Provides screen pops for Web based applications

N

Y

N

Y

CRM Integrations Integrates with popular CRMs such as Sugar CRM.

Supervisor

View/Monitor calls A supervisor can view all active calls in the system and choose to listen to any of the active calls.

Y

Y

Y

Y

Queue Monitor Real-time view of queues with detailed statistics such as calls in queue, wait times, abandonment rate, service level

N

Y

Y

Y

Agent Monitor Real-time view of agents currently logged in. See calls taken, status, ring times time on calls.

N

Y

Y

Y

Service Level Alerts See on screen alerts when queues breach their service level.

N

Y

Y

Y

Reporting

Call Details Records

Y

Y

Y

CDR Per Extensions

Y

Y

Y

Route List

Y

Y

Y

Y

Outbound Utilisation

N

Y

Y

Queue Statistics (15 min)

N

Y

Y

Y

Agent Statistics

N

Y

Y

Call Distribution

N

Y

Y

General Statistics

N

Y

Y

Intra day agent report

N

Y

Y

Y

Queue Details

N

Y

Y

Queue Statistics

N

Y

Y

Unanswered Calls

N

Y

Y

System Management

Network Backup

Y

Y

N

Y

DVD Backup

Y

Y

N

Y

Encrypted Backup

Y

Y

N

Y

Automated Updates (requires Software Assurance)

Y

Y

Y

Y

Routing

Call Routing control how calls are routed into your organisation

Y

Y

Y

Y

Time base Routing Configure routes that operate between specific times or on specific dates

Y

Y

Y

Y

Route to Fax route calls to Noojee Fax (requires Noojee Fax)

Y

Y

Y

Y

Route to Receptionist (requires Noojee Receptionist)

Y

Y

Y

Y

Route to Voicemail route a call to an individual or group voicemail box

Y

Y

Y

Y

Route to Message Route call to a pre-recorded message

Y

Y

Y

Y

Route to Queue route call to a queue

Y

Y

Y

Y

Route to Extension Route a call to an individual extensions

Y

Y

Y

Y

Route by Pattern Route calls based on the DID dialled matching a wild-card pattern.

Y

Y

Y

Y

Alternate Routes If a call isn't answered after a designated time the call will be passed to the next route target. An unlimited number of alternate route targets are allowed.

Y

Y

Y

Y

Route to Dialplan For really complex stuff can directly into the Asterisk dialplan or an external application (AGI) to control the call.

Y

Y

Y

Y

Message Management

Upload Messages Upload messages (wave files) created professionally or on you own PC and us them routing a call.

Y

Y

Y

Alternate Message Upload an alternate version of a message which can be activated in during periods of heavy demand in around 5 clicks.

Y

Y

Y

Voicemail

Unlimited Voicemail boxes Every extension can have a voicemail box.

Y

Y

Y

Unlimited Voicemail ports No hard limit on the number of voicemail that can be simultaneously recorded.

Y

Y

Y

Group Voicemail boxes Groups or Departments can each have a voicemail box.

Y

Y

Y

Email Notification An email notification can be sent on receipt of a Voicemail.

Y

Y

Y

Email Attachment An email notification with the voicemail attached can be sent on receipt of a voicemail.

Y

Y

Y

Visual Voicemail view and listen to voicemail via the web interface.

Y

Y

Y

Queue Management

Unlimited Queues

Y

Y

Y

Static Queue Members

Y

Y

Y

Dynamic Queue Members

N

Y

Y

Skills Based Queue Members

N

Y

Y

Y

Login/Logout/Pause/Unpause via web interface

N

Y

Y

Y

Real-time Queue Monitoring

N

Y

Y

Y

Real-time Agent Monitoring

N

Y

Y

Y

Queue Thresholds Set thresholds based on wait time (SLA) which when breached automatically login additional agents.

N

Y

Y

Y